***NEW FEATURE***
Communicate Directly with Excavators and Locators Using Ticket Talk
NOW AVAILABLE: Ticket Talk, offered by Kansas 811, is a two-way communication feature that allows excavators and locators to message one another. This feature offers a streamlined way to connect with the right person quickly and easily in a text message-like format.
Efficient Communication: Reach the right person fast – select one or more facilities to contact locators without the hassle of tracking down phone numbers or emails.
Easy Access: Access Ticket Talk through ITICnxt or by clicking the link in the emailed copy of your ticket. You can also view messages on any ticket using Search & Status.
Tied Directly to the Locate Request: Stored right within the existing locate request, Ticket Talk messages offer a public history of nearly real-time communication that’s accessible for five years.
Unread Message Alerts: Get alerts for new messages with email notifications sent right to the inbox of the email address included on a locate request.
*Please note that some users may not receive a notice that a conversation message has been added.
Conversations in Ticket Talk do not replace stakeholder, locator, or excavator legal responsibilities or the requirement to follow Kansas 811 best practices. Ticket Talk conversations do not create a locate request. Conversations in Ticket Talk do not amend, update, or alter, the original notice of planned excavations in any way. Users MUST file a new ticket to make these modifications.
Please note that conversations are sent directly by the user to only those companies selected. Only selected users receive a conversation message.
Ticket Talk conversations are publicly available through Search & Status. Users are, therefore, strongly cautioned to avoid posting sensitive information including but not limited to access codes, personal phone numbers and other private information.
When a new Conversation Message is added for a member, the member facility owner will receive a copy of the ticket with the “Conversation Message Added” header code. The most recent message will be provided in the designated Conversation Message field, along with a direct link to the complete ticket conversation history. The Daily Ticket Audit will include a “CMA” tag for conversation messages.
When a new Conversation Message is sent to an excavator, the excavator will receive an email copy of the ticket with the Conversation Message added to the ticket, along with a direct link to the complete ticket conversation history.
If you have any questions about this new feature, please contact the call center at [email protected]